We are accepting payments through our online bill-pay system and in person. However, you may experience a delay in receiving billing or documentation from your insurance company as a result of a third-party vendor issue. Please connect with our FHW billing department if you have any questions at 970.858.2729. We are happy to help!
Thank you for choosing Family Health West for your healthcare needs. If you need to speak with a Patient Financial Services representative, please call 970.858.2729. To expedite your call:
Dial “1” for payment or payment plan
Dial “2” for Medicare Advantage or Commercial Plan statement questions
Dial “3” for Medicare or Medicaid or Prime Medicaid statement questions
Dial “4” for Work Comp or Auto statement questions
Dial “5” for other questions
Our office is located at 228 N. Cherry Street, Fruita, Colorado. We are open Monday – Friday 8:00 am to 4:30 pm.
Hospital Billing Support Process
- If you do not have insurance, or your insurance does not provide you with 100% coverage for healthcare services, you will receive a statement of account from our facilities for any unpaid balances. For your convenience, and in order to provide you with accurate billing information, we will not send an itemized statement of services until your insurance company has finalized your bill.The time period for receiving the statement can vary from a few weeks to six months.
- You will also receive a statement when your physician uses our laboratory for your testing sent for us to analyze.
- In addition to your hospital statement, you may receive another bill from each physician for professional fees associated with services such as radiology, emergency physician services, surgery, or anesthesiology. Physicians in these specialties bill separately.
You can pay your bill online. Please have your statement on hand with your access code located on the top of your statement. You may also call (970) 858-2729 to make a credit card payment by phone.
Physician Services Billing Support
If you have any questions about your bill or need financial assistance, please contact our billing office at (970) 858-2729.
Our office is located at 228 N. Cherry Street. Our hours are Monday – Friday 7:00 am to 4:00 pm.
Please visit your patient portal to make a payment online for any of the following services:
- FHW Foot and Ankle
- FHW Rehabilitative Medicine
- FHW Arthritis & Rheumatology
- FHW Neurology
- FHW Orthopedics and Sports Medicine
- FHW Pain Specialists
- FHW Arthritis & Rheumatology
Residential Services Billing Support
If you have any questions about your bill or need financial assistance please contact our billing office using the numbers below.
Our office is located at 228 N. Cherry Street, Fruita, Colorado. Our hours are Monday – Friday 8:00 am to 4:30 pm.
To Pay by credit card please call: (970) 858-2550
Balance or Surprise Billing Support
If you are seen by a provider or use services in a facility or agency that is not in your health insurance plan’s provider network, sometimes referred to as “out-of-network,” you may receive a bill for additional costs associated with that care. Stay in the know with our Surprise Billing Disclosure.
COVID-19 Precautions
With the new public changes due to the recent illness, in an effort to keep our patients and staff safe, Family Health West is implementing a temporary way for our patients to make account payments. We now have a lock-box located at the front doors to our Support Services building located at 228 N Cherry Street in Fruita where patients can drop off payments between the hours of 9AM and 4PM. Patients can also call our office to make payments at 970-858-2729 or can pay online. If you have any questions about your statement, please feel free to call us. Our mailing address is Family Health West PO Box 130 Fruita, CO 81521.
