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Family Health West (FHW) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, gender identification, or sex. Family Health West does not exclude people or treat them differently because of race, color, national origin, age, disability, gender identification, or sex.
FHW is dedicated to providing services to patients and welcoming visitors in a manner that respects, protects, and promotes patient rights. We provide equal access to our facilities and services irrespective of age, race, color, creed, ethnicity, religion, national origin, marital status, sex, sexual orientation, gender identity or expression, disability, association, veteran or military status, or any other basis prohibited by federal, state, or local law.
Family Health West takes reasonable steps to ensure meaningful access and effective communication in a timely manner and free of charge. Family Health West provides free auxiliary aids and services to people with disabilities to communicate effectively with us, such as:
1. A qualified sign language interpreter (remote interpreting service or on-site, depending on availability).
2. Written information in other formats such as large print, audio, accessible electronic formats, etc.
Family Health West also provides free language assistance services to people whose primary language is not English, such as:
1. Qualified interpreters (remote or on-site, as available).
2. Information is written in other languages.
If you need these services, contact FHW Registration Services at (970) 858-3780.
If you believe that Family Health West has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, gender identification, or sex, you can file a grievance with the Family Health West Director of Compliance and Safety at (970) 858-2739, email: [email protected], or by mail. If you need help filing a grievance, the Director of Compliance is available to assist you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at, U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201, 1-800-368-1019, 800-537-7697 (TDD).
Complaint forms are available through the U.S. Department of Health and Human Services.
