Family Health West Visitor Policy

Please call 970-858-3900 with any questions or special accommodation requests.

Visitor Policy

Facemasks are Required to Enter All Family Health West Facilities

As we continue to monitor and adjust to the changes of COVID-19, Family Health West has implemented a restricted visitor policy for the hospital and all clinics. Please read our updated guidelines prior to visiting.

In an effort to promote the health and safety of our patients and staff during the COVID-19 pandemic, and in recognition of the contagiousness of the omicron variant now present in Mesa County, starting Monday, January 24, 2022:

  1. Hospital Inpatient visitation: Limited to one visitor per day, per patient between the hours of 7 am and 7 pm and visitors must be age 18 or older. All visitors must enter and exit through the front entrance. No visitors will be allowed for COVID patients on isolation restrictions. Minors may have 2 visitors (parent/guardian, age 18 or older). Exceptions for disabilities are allowed. Care providers, end of life, or other care needs are allowed on a case-by-case basis and must be pre-approved through the Patient Experience Department. Vaccination is encouraged before visiting. A mask or face shield covering the nose and mouth must be worn at all times during the visit. Any visitor with headache, fever, cough, nasal congestion, sore throat, shortness of breath, or other symptoms of illness are discouraged from visiting and may be denied visitation. We ask that all visitors respect the restful healing and therapeutic (including scheduled rehab therapy sessions) environment we strive to maintain for all patients.
  2. ER [Emergency Room] visitation: Limited to one person, age 18 or older, for patients without respiratory symptoms (sore throat, nasal congestion, cough, shortness of breath). No visitors for patients with respiratory symptoms. Minors may have 2 visitors (parent/guardian, age 18 or older). Exceptions for disabilities are allowed. Exceptions for care providers, end of life, or other care needs are allowed on a case-by-case basis and must be approved by the ER attending physician (inquire at ER Registration Desk). Any visitor with headache, fever, cough, nasal congestion, sore throat, shortness of breath, or other symptoms of illness may be denied visitation.
  3. OR [Operating Room/Surgical] visitation: Limited to one person, age 18 or older. Minors may have 2 visitors (parent/guardian, age 18 or older). Visitation should be brief and ends at the discretion of the nursing staff. Exceptions for disabilities are allowed. Exceptions for care providers or other needs are allowed on a case-by-case basis and must be pre-approved by the OR Director, Brad Koppenhafer [call (970) 858-2786]. Any visitor with headache, fever, cough, nasal congestion, sore throat, shortness of breath, or other symptoms of illness are discouraged from visiting and may be denied visitation.
  4. Outpatient Lab: No visitors. Minors may have 2 visitors (parent/guardian, age 18 or older). Exceptions for disabilities are allowed. Exceptions for care providers or other needs are allowed on a case-by-case basis and must be pre-approved by the Lab Director, John Silva [call (970) 858-2158]. Any visitor with headache, fever, cough, nasal congestion, sore throat, shortness of breath, or other symptoms of illness may be denied visitation.
  5. Outpatient Radiology: No visitors. Minors may have 2 visitors (parent/guardian, age 18 or older). Exceptions for disabilities are allowed. Exceptions for care providers or other needs are allowed on a case-by-case basis and must be pre-approved by the Radiology Director, Michelle Angelo [call (970) 858-2149]. Any visitor with headache, fever, cough, nasal congestion, sore throat, shortness of breath, or other symptoms of illness may be denied visitation.
  6. Outpatient Clinics/Therapy: Includes all physician clinics and outpatient therapy services.  Limited to one person, age 18 or older. Minors may have 2 visitors (parent/guardian, age 18 or older). Exceptions for disabilities are allowed. Additional exceptions for family units, care providers, or other needs are allowed on a case-by-case basis and must be pre-approved by the patient’s physician or therapy director before the patient is seen (inquire at Clinic/Therapy Registration Desk). Any visitor with headache, fever, cough, nasal congestion, sore throat, shortness of breath, or other symptoms of illness may be denied visitation.
  7. Assisted Living: Please contact The Willows directly for the current visitation policy as visitation frequently changes with the care of our vulnerable residents. The Willows Director, Tony Heathco can be reached by calling (970) 858-2544.
  8. Support Services/Business Office: No visitation. Exceptions for assisting those with disabilities are allowed. Online and telephonic assistance from our staff is preferred over in-person visits.

All visitors are required to wear a face-covering that covers both the nose and mouth at all times inside all Family Health West facilities, unless medically unable to do so.

Our number one priority is to protect the health and safety of our patients, doctors, nurses, staff, and our community.

We understand that every situation is different, and visitor exceptions may be granted under certain circumstances, such as:

  • Pediatric patients who require assistance
  • Patients who require assistance and are unable to care for or make decisions for themselves
  • Patients who require assistance receiving instructions at the time of discharge
  • End of life care

Patients with disabilities (which is defined by the ADA as a physical or mental impairment that substantially limits one or more major life activities, a person who has a history or record of such an impairment, or a person who is perceived by others as having such an impairment) who require help with the provision of medical or behavioral health care, activities of daily living, speaking for the patient or keeping the patient safe, may have a designated assistance person.