MyChart

MyChart is a world-class health information service that gives users free, quick, secure, one-stop online access to manage appointments, message care teams, view test results, view medical record information or pay bills. You can use MyChart from your mobile phone, tablet or desktop computer.

Family Health West implemented MyChart through an Epic Community Connect partnership with Intermountain Healthcare. This means there are some portions of services that are shared, and this is the only reason you may see references to “Intermountain Health” as you access and use MyChart.

Our partnership with Intermountain Health means that some portions of the MyChart service are shared between Intermountain Health and its affiliates. Email and text notifications are sent from a shared system. This is the only reason you may see references to “Intermountain Health” in some communications. These communications are sent from secure sources and will provide access to your Family Health West MyChart account. If you have questions about emails or texts you receive about MyChart, you can call the Virtualist Help Desk at 1-855-274-2517 or email [email protected].

Our partnership with Intermountain Health, means that some portions of the MyChart service are shared between Intermountain Health and its affiliates. This also means that when you use certain MyChart tools you may see information about other providers or locations from Intermountain Health and its affiliates. For example, if you are using MyChart to schedule an appointment using the “Find a New Provider” option, you may see locations and providers that aren’t part of Family Health West but are a part of Intermountain Health and its affiliates. It’s also important to note that not all Family Health West providers accept online appointment scheduling through MyChart, so they may not be available for online scheduling using MyChart.

Yes, MyChart is administered by the electronic health record system, Epic. MyChart allows users to securely view information and use tools like provider messaging.